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Salary: USD 187,400 - 220,500 / annual
Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs, and pharmacy services through a vertically integrated platform. As Director of Pharmacy Automation, you will lead the strategy, design, and implementation of automation solutions across Ro's pharmacy fulfillment, compounding, warehouse, and distribution operations. You will report to the Vice President of Pharmacy Operations and partner closely with Operations, Pharmacy, Supply Chain, Technology, Facilities, Finance, Quality, and external equipment manufacturers to build scalable, efficient, and compliant pharmacy operations.
Key responsibilities include:
- Lead development and execution of automation strategy across pharmacy fulfillment, compounding, warehouse, packaging, and shipping operations
- Identify, evaluate, and implement automation technologies that improve safety, quality, throughput, and operational scalability
- Partner with cross-functional teams to design future-state workflows and optimize operational performance
- Lead capital automation projects from concept through implementation, including business case development, equipment selection, vendor management, installation, commissioning, and operational readiness
- Collaborate with architects, engineers, facility managers, and contractors on new pharmacy builds, expansions, and facility renovations
- Establish operational performance metrics and dashboards to monitor productivity, equipment utilization, fulfillment accuracy, inventory performance, and ROI
- Drive Lean, Six Sigma, and continuous improvement initiatives across multiple pharmacy sites
- Ensure automation solutions meet FDA, USP, OSHA, state Board of Pharmacy, and internal quality requirements
- Develop, document, and maintain SOPs, standardized workflows, and operational best practices for automation systems
The role is based in Romeoville, IL and requires approximately 10–15% travel to support other pharmacy locations. Ro supports flexible work arrangements, with in-person collaboration expectations varying by location.
REQUIREMENTS:
- 8+ years of experience leading automation, industrial engineering, manufacturing, fulfillment, warehouse, or pharmacy operations initiatives
- Demonstrated success managing large-scale automation or capital projects from concept through implementation
- Experience with automated material handling systems, robotics, warehouse automation, packaging equipment, or pharmaceutical manufacturing technologies
- Strong knowledge of operational excellence methodologies, including Lean Manufacturing, Six Sigma, value stream mapping, and process optimization
- Experience developing capital budgets, business cases, and ROI analyses for operational investments
- Excellent cross-functional leadership, stakeholder management, and executive communication skills
- Proven ability to influence teams and lead organizational change in fast-paced, high-growth environments
- Bachelor's degree in Engineering, Industrial Engineering, Operations Management, Supply Chain Management, or a related technical field
PREFERRED QUALIFICATIONS:
- Experience supporting pharmacy fulfillment, sterile or non-sterile compounding, pharmaceutical manufacturing, or healthcare distribution operations
- Experience with Warehouse Management Systems (WMS), ERP platforms, manufacturing execution systems (MES), or industrial automation software
- Lean Six Sigma Black Belt or Green Belt certification
- PMP certification
- Master's degree in Engineering, Operations Management, or Business Administration
