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Salary: USD 163,000 - 263,670 / annual
LaunchDarkly is seeking a Director, People Operations to lead the operating model, service delivery, and continuous improvement of People Operations and Talent Acquisition operations across the employee and candidate lifecycles. Reporting to the Senior Director, People Operations, you will oversee a connected portfolio spanning global People Operations, Talent Acquisition Operations, employee and candidate experience, compliance workflows, operational governance, and team capability.
You will translate business and People priorities into clear ownership, scalable processes, strong controls, and reliable operating rhythms. This role works in close partnership with the Director, People Programs, Systems & Analytics, with you owning operational outcomes, service delivery, process execution, and stakeholder partnership.
Key responsibilities include establishing the global People Operations operating model across the employee lifecycle (onboarding, offboarding, employee data changes, employment documentation, employee support, contingent workforce processes, international operations). You will manage the People Operations and Talent Acquisition Operations teams, creating clear expectations, effective prioritization, strong collaboration, and a culture of ownership and continuous improvement.
You will establish service standards, escalation paths, and operating rhythms that make it easy for employees, managers, HRBPs, and cross-functional partners to get the right support. You own operational readiness and execution for policies, compliance workflows, employment agreements, audits, immigration and mobility processes, accommodations, background checks, and other high-risk employee lifecycle activities in partnership with Legal and subject-matter experts.
For Talent Acquisition Operations, you will establish the operating model including recruiting intake, role setup, approvals, job posting workflows, interview coordination, interview loop management, candidate communications, and offer process support. You will partner with Talent Acquisition leadership to improve recruiter and coordinator capacity, operating discipline, candidate experience, and consistency across recruiting workflows.
You will partner with the Director, People Programs, Systems & Analytics to maintain one integrated roadmap across People Operations, Talent Acquisition Operations, People programs, systems, analytics, and AI. You will translate operational pain points and stakeholder needs into clear requirements, process improvements, system enhancements, and measurable outcomes.
Cross-functional partnership is critical. You will work closely with HRBPs, Recruiting, Finance, Legal, IT, AppEng, TechOps, Payroll, Workplace, Internal Communications, and external vendors. You will lead change adoption for operational changes, bring structure to ambiguous work, identify root causes, and make practical decisions that balance employee experience, candidate experience, compliance, speed, scalability, and cost.
QUALIFICATIONS:
- Thoughtful, service-oriented People leader who combines operational discipline with empathy and care
- Ability to create clarity in complex environments and make decisions when ownership, process, or information is incomplete
- Understanding of connections between People Operations, Talent Acquisition, systems, data, compliance, and employee experience
- Hands-on enough to understand how work gets done and strategic enough to build a model that scales
- Build trust through sound judgment, transparency, follow-through, and respect for confidential information
- Collaborative and pragmatic, with strong instinct for root-cause analysis and continuous improvement
- Commitment to creating consistent, equitable, and people-centered experiences for employees, candidates, managers, and internal partners
