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Gyde is an AI-native insurance brokerage platform transforming how insurance brokers operate. The company acquires traditional brokerages and modernizes them with AI-powered tools for operations automation, intelligent voice/chat experiences, and predictive coverage recommendations. Gyde recently raised $60M led by Lightspeed Venture Partners.
As Director of Partner Success, you will own the implementation and onboarding engine for GydeOS across all newly acquired agencies. This is a build-first, hands-on leadership role combining strategic operations design with technical execution.
Key responsibilities include:
**Build the Implementation Engine:** Design and own implementation playbooks, SOPs, and quality gates covering commissions configuration, hierarchy mapping, book-of-business ingestion, carrier contracting, and AI agent setup. Create internal training programs and external enablement materials (Looms, walkthroughs, webinars, train-the-trainer content) to scale broker activation across the portfolio.
**Technical Problem-Solving:** Write scripts to fix data feeds, build dashboards for agency owners, and wire implementations together using AI coding tools. Distinguish between one-off fixes and permanent product needs, informing the product roadmap through close partnership with Product and Engineering teams.
**Player-Coach Leadership:** Lead the implementation team while remaining the most technically capable and trusted person on it. Jump into complex implementations, largest accounts, and escalations. Partner closely with the Head of Partner Growth (agency relationships) and Head of Product (platform development).
**Execution Focus:** Own reporting dashboards showing onboarding health across the portfolio, define SLAs, manage recurring enablement waves, and ensure repeatable, scalable processes that make team work visible and predictable.
This role sits at the intersection of operations, product, and customer success—building systems that turn fragmented processes into intelligence while directly supporting agency partners through their transformation journey.
