SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Maev is a fast-growing, venture-backed pet food company offering human-grade raw dog food. As the #1 fastest-growing brand in the pet category and 38th fastest-growing private company in America (as of 2023), Maev is disrupting the traditional kibble market with a focus on quality, transparency, and innovation.
The Director of Fulfillment and Operations will lead Maev's end-to-end fulfillment strategy and execution across all channels: DTC (frozen and ambient), Amazon, Chewy, and wholesale. This is a critical leadership role responsible for building a scalable fulfillment organization that balances customer experience, operational excellence, and financial performance.
Key responsibilities include:
**Fulfillment Strategy & Operational Excellence:**
- Own the end-to-end fulfillment strategy across all channels
- Develop and execute the long-term fulfillment network roadmap, including 3PL strategy, warehouse footprint, inventory flow, freight optimization, and capacity planning
- Identify and implement cost savings and operational improvements that enhance service levels while improving margins
- Lead contract negotiations and strategic business reviews with fulfillment, transportation, and logistics partners
- Establish scalable operating procedures, SLAs, and governance models
- Evaluate and implement automation, systems, and process improvements
- Develop contingency plans to mitigate fulfillment disruptions and peak volume challenges
**Cross-Functional Leadership & Business Partnership:**
- Serve as the primary leader and escalation point for all fulfillment operations
- Partner closely with Customer Experience to identify fulfillment-related drivers of satisfaction, retention, and churn
- Collaborate with Planning and Inventory teams to optimize inventory positioning and demand forecasting
- Partner with Finance to own fulfillment budgets, cost forecasting, and margin analysis
- Support Commercial teams to ensure fulfillment capabilities align with product launches and marketplace growth
- Build strong partnerships with external fulfillment providers
The ideal candidate is an experienced operator who thrives in high-growth environments, is highly analytical and customer-obsessed, and excels at translating operational decisions into measurable business outcomes. You will report to the VP of Supply Chain and manage direct reports.
