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ZenBusiness is seeking a Director of Engineering to lead the Enterprise Platform and Integrations team. This is a people-management role responsible for leading a pod of engineers, establishing technical strategy, and evolving the platform into domain-aligned capabilities exposed through stable APIs, webhooks, hosted services, and AI-agent-ready tools.
Key Responsibilities:
Engineering & People Leadership: Lead, coach, and develop engineers supporting platform APIs and partner integrations. Create clear ownership, expectations, and development opportunities. Establish effective engineering practices for planning, design reviews, code reviews, testing, deployment, documentation, and production support. Partner with Product and business leaders to build realistic roadmaps and make tradeoffs across partner commitments, platform investments, technical debt, and team capacity. Support hiring, onboarding, performance management, and succession planning. Build a culture of accountability, collaboration, knowledge sharing, and continuous improvement.
API & Platform Strategy: Define the technical vision and roadmap for ZenBusiness's Enterprise APIs and integration capabilities. Lead the design and evolution of APIs, schemas, webhooks, authentication, fulfillment packages, and developer tools. Ensure APIs are scalable, secure, observable, well-documented, and easy for partners to adopt. Establish standards for API versioning, backward compatibility, change management, deprecation, and release communication. Reduce partner-specific customizations by developing reusable platform capabilities and consistent integration patterns. Partner with internal platform teams to connect Enterprise APIs to formation, compliance, pricing, order management, schemas, and fulfillment workflows. Lead through influence across engineering teams whose systems contribute to the end-to-end partner experience. Evolve core business capabilities so they can be safely discovered and invoked by AI agents through MCP and other emerging standards, with clear authorization, observability, guardrails, and human oversight.
Partner Integrations: Represent ZenBusiness in senior-level technical conversations with strategic partners to understand their architecture, requirements, constraints, and implementation plans. Guide partners through solution design, testing, and launch. Establish clear launch-readiness criteria and lead technical go/no-go decisions, production stabilization, and ongoing integration health. Translate partner needs into platform capabilities while protecting long-term architectural integrity. Identify integration risks early and create clear mitigation and escalation plans. Coordinate across Product, Engineering, Sales, Partner Success, Operations, Legal, Security, and Finance when delivering new partner capabilities. Ensure partner commitments, dependencies, ownership, and launch criteria are clearly documented and understood.
Delivery & Operational Excellence: Own the reliable delivery of API and integration roadmap commitments. Improve release processes for schemas, fulfillment packages, portal updates, changelogs, and production deployments. Establish service-level objectives and operational metrics for API availability, latency, errors, webhook delivery, data accuracy, and partner adoption. Strengthen monitoring, alerting, incident response, and root-cause analysis for partner-facing services. Ensure production incidents and partner escalations receive clear ownership, communication, and follow-through. Use operational data and partner feedback to identify platform improvements and prioritize investments.
Within 6–12 months, success includes: establishing clear ownership and operating practices for the API pod; building a prioritized technical roadmap balancing partner delivery, reliability, scalability, and technical debt; improving the predictability and quality of API, schema, and integration releases; establishing measurable standards for API reliability, webhook delivery, integration health, and incident response; and improving cross-team collaboration on partner commitments.
The ideal candidate is a strong people leader who understands modern API architecture, can translate business and partner needs into sustainable technical solutions, develops people without becoming a delivery bottleneck, is technically credible but does not need to write every solution, moves comfortably between architecture, execution, operations, and partner conversations, makes pragmatic decisions while protecting long-term platform scalability, communicates risks and tradeoffs early and clearly, builds strong relationships across technical, product, operational, and commercial teams, and treats documentation, reliability, and knowledge sharing as essential parts of engineering.
ZenBusiness is a remote-first company based in Austin, Texas, with team members across the US. The company helps entrepreneurs launch and run their businesses by simplifying formation, compliance, and ongoing state requirements.
Requirements: The posting does not explicitly state years of experience, specific certifications, or formal education requirements. However, the role requires demonstrated experience in engineering leadership (managing people), modern API architecture and design, platform strategy and evolution, partner/stakeholder management at the executive level, and the ability to balance strategic vision with operational delivery.
