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Cyera is seeking a Director of Customer Success for its Federal team to lead customer adoption, retention, and expansion of its AI data security platform. This is a player-coach role managing a small customer success team while directly supporting key federal customers.
Key responsibilities include:
- Managing and mentoring a small CS team while maintaining hands-on customer engagement
- Serving as primary technical expert and trusted advisor to federal customers, from practitioners to C-suite executives
- Driving customer adoption through strategic onboarding, training, and consultative use-case design
- Proactively monitoring customer health, usage metrics, and ROI realization
- Conducting Quarterly Business Reviews and developing joint success plans
- Identifying and resolving obstacles to customer success, collaborating cross-functionally
- Advocating customer feedback to influence product roadmap and development
- Troubleshooting technical issues and ensuring smooth platform operations
- Documenting and sharing best practices internally and externally
- Traveling 25-50% annually to engage directly with federal clients
The ideal candidate brings deep technical expertise in data security and/or AI platforms, proven customer success leadership experience, strong communication skills across all organizational levels, and the ability to balance strategic leadership with hands-on technical problem-solving. Federal sales experience and familiarity with government procurement processes is a plus.
