SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Corelight is seeking a Director of Customer Operations & Enablement to lead strategy, systems, analytics, and enablement across post-sales functions including Customer Success, Technical Account Management, Support, and Professional Services.
In this role, you will own the operational infrastructure that drives consistent customer outcomes at scale. Key responsibilities include:
• Manage post-sales data, analytics, and executive reporting across all customer-facing teams, tracking metrics such as GRR, NRR, time-to-value, and customer health.
• Lead evaluation, implementation, and optimization of Customer Success platforms (Gainsight, Planhat, or similar), integrated with Salesforce, Pendo, and related systems.
• Build resource planning and capacity models to help post-sales leadership anticipate organizational needs and support global growth.
• Design and scale enablement programs, operational playbooks, and workflows that ensure consistent execution and strengthen team capabilities across the customer lifecycle.
• Develop customer health scoring, voice-of-the-customer programs, and advocacy initiatives that transform customer data into actionable insights.
• Partner with post-sales and executive leaders to identify operational gaps, improve cross-functional execution, and translate performance trends into strategic recommendations.
You will bring 12+ years of progressive experience in Customer Operations, Sales Operations, Enablement, or related functions within high-growth SaaS environments. You have a demonstrated track record leading operations across post-sales organizations, strong command of retention metrics and executive reporting, and deep expertise with Customer Success platforms and Salesforce. You excel at building resource models, operational processes, and enablement programs while maintaining trusted relationships with senior leadership.
