SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 180,000 - 200,000 / annual
Extend is a SaaS platform revolutionizing the post-purchase experience for retailers through AI-driven solutions for customer service, returns/exchange management, fulfillment, product protection, and fraud detection. The company works with over 1,000 merchant partners across fashion, cosmetics, furniture, jewelry, electronics, and other sectors, and is backed by prominent technology investors with headquarters in San Francisco.
The Director of Compliance will provide strategic leadership over Extend's regulatory compliance function, setting direction and long-term roadmap for the infrastructure underpinning service contract and insurance programs across North America, including all licensing. Reporting to the VP, Deputy General Counsel, you will serve as a trusted advisor and subject matter expert to the executive team on regulatory strategy, risk, and governance, representing compliance before regulators, auditors, and cross-functional leadership.
Key responsibilities include:
- Setting strategic direction and long-term roadmap for the regulatory compliance program, spanning licensing, service contract terms and conditions, and insurance partner relationships
- Serving as executive-level owner for regulatory and licensing matters across business-as-usual operations and new products/initiatives
- Partnering with the compliance team to set priorities, unblock dependencies, and improve processes for terms and conditions, license applications, filings, approvals, and renewals
- Representing Extend in regulatory examinations, inquiries, and audits alongside the compliance team and outside counsel
- Monitoring the regulatory landscape and proactively advising leadership on emerging requirements and risk
- Coaching and developing the compliance team, defining the function's long-term structure and career paths as the company scales
- Embedding compliance requirements into merchant onboarding, customer experience, contracting, product workflows, and program design
- Providing active guidance to leadership on how compliance strategy supports business goals while balancing rigor with business speed
- Establishing and monitoring KPIs for licensing accuracy, timeliness, and cost
- Setting direction on service contract terms and conditions in partnership with outside counsel
- Building and maintaining internal controls, documentation, and reporting for regulators, auditors, and partners
- Identifying opportunities to use AI and technology to modernize licensing, filing, and regulatory reporting processes
Requirements:
- Proven, action- and solution-oriented compliance leader able to operate effectively in both strategic and hands-on environments
- Significant experience in insurance, service contract, or regulatory compliance, including experience setting strategy and governance at scale
- Experience adding critical value at the executive level as a trusted advisor to senior leadership
- Strong business acumen and ability to tie compliance strategy to commercial needs
- Prior experience building, developing, and mentoring high-performing teams in fast-paced environments, ideally within tech or regulated industries
- Demonstrated expertise managing regulatory relationships, licensing operations, and cross-functional compliance programs at scale
- Bachelor's degree required; JD or relevant advanced degree a plus
- Excellent organizational and management skills with high attention to detail
- Direct, clear, concise communicator with high IQ and EQ
- Bias toward action, accountability, and proactivity with ownership mentality
- Solutions-oriented problem solver willing to roll up sleeves
- Entrepreneurial mindset
- Collaborative leader able to influence without direct authority
- Ability to earn trust and credibility quickly with established teams
- Curious, detail-oriented operator with empathy for merchant partners' different needs
