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Reserv is a venture-backed insurtech (founded 2022, backed by Bain Capital and Altai Ventures) automating claims processing through AI and automation technology. The company is building a tech-driven claims organization and seeks a Compliance Analyst to support UK regulatory adherence and best practices.
Role Overview:
This is a hands-on compliance role supporting Reserv's UK operations. You will report to a manager and focus on resolving UK complaints, processing data subject access requests (DSARs), Data Protection Act (DPA) requests, and Request for Access to Data (RAD1) requests within required timescales, with particular attention to vulnerable customers.
Key Responsibilities:
Regulatory Compliance:
- Apply UK requirements including UK GDPR, Data Protection Act 2018, FCA rules, Consumer Duty, and FCA guidance on vulnerable customers to day-to-day complaints and data requests
- Translate regulatory requirements into clear, practical guidance for claims handlers and UK colleagues, working with the wider compliance team
- Assist in drafting and updating procedures and training materials for complaints and data protection
- Document and communicate relevant regulatory changes to stakeholders
Compliance Program Management:
- Manage UK complaints from intake through resolution, recognizing vulnerable customers and ensuring timely, accurate, fair responses in line with internal procedures and FCA rules, including Financial Ombudsman Service (FOS) referrals
- Respond to GDPR DSARs: verify requests, gather data from systems and teams, apply redactions and exemptions, meet statutory deadlines
- Process DPA and RAD1 requests, validating each and issuing accurate, timely responses
- Monitor and approve sanctions screening alerts for payments, investigating potential matches, deciding whether to release or block, and escalating true or unresolved matches per UK sanctions requirements
- Maintain organized records of all complaints and requests; escalate breaches, vulnerable-customer concerns, and potential data incidents promptly
- Support responses to audits and regulatory enquiries by preparing materials and gathering documentation
Data Analysis & Reporting:
- Track and analyze complaints and data request metrics
- Prepare regular reports on compliance activity, trends, and emerging risks
- Identify patterns and recommend process improvements
About You:
You are a developing compliance professional with strong UK complaints knowledge, motivated by building a tech-driven claims organization. You are empathetic, exercise patience with all interactions, maintain a sense of urgency (without working excessive hours), and challenge existing assumptions to leverage technology. You are curious, communicative, detail-oriented, and possess a sense of humor.
Requirements:
- Good understanding of UK insurance claims regulations and compliance frameworks, with awareness of Consumer Duty
- Experience in insurance claims handling or claims compliance, preferably across multiple lines of business
- Strong interest in compliance and regulatory work with desire to develop a career in risk and compliance
- Good analytical and research skills; ability to find, interpret, and apply regulatory information
- Strong writing skills; ability to create clear, concise guidance, procedures, and training materials
- Comfort with technology and AI tools; enthusiasm for leveraging automation to improve compliance processes
- Strong technical skills in Excel or Google Sheets; proven ability to learn and adapt to new systems quickly
- Strong written and verbal communication skills; ability to explain regulatory concepts to non-compliance audiences and handle sensitive customer matters with empathy
- Detail-oriented with strong organizational skills; ability to manage multiple tasks and priorities while maintaining high-quality outputs
- Self-starting mindset; ability to work independently and take ownership of assigned tasks
- Collaborative team player who works well across functions
- Professional certifications such as Chartered Insurance Institute (CII) or International Compliance Association (ICA) are a plus
- Familiarity with TPAs (Third-Party Administrators) is ideal
