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OpenLoop is a telehealth platform company founded to bring care anywhere, offering virtual support solutions across all 50 states and multiple medical specialties.
As Director of Cloud Engineering, you will own the multi-year cloud strategy and architecture for OpenLoop's platform, primarily on AWS. You will define account structure, networking, compute, data, and disaster recovery approaches, making final calls on platform standards and technology trade-offs.
You will build and lead a team of cloud and infrastructure engineers and managers, setting clear expectations, developing technical leaders, and fostering a culture of ownership and operational rigor. You will drive infrastructure as code and automation using Terraform and CI/CD tooling, enabling product teams to ship quickly and safely.
Security and compliance are core to your mandate. You will partner with Security and Compliance teams to embed HIPAA, SOC 2, and HITRUST controls into the platform, covering identity and access, encryption, logging, audit readiness, and vulnerability management. You will also establish SLOs, monitoring, and incident response standards with the SRE function, owning capacity planning, resilience, and backup/recovery for systems supporting patient care.
FinOps and cost management are critical responsibilities. You will own cloud spend visibility and optimization, building forecasting, tagging, and accountability mechanisms so costs scale with business growth. You will serve as a cross-functional leader, translating infrastructure constraints into clear options for Product, Engineering, Security, and Finance stakeholders, and supporting platform needs across OpenLoop and its subsidiaries.
The role offers high ownership of the platform that every product and client depends on, real impact supporting clinicians and patients, and the opportunity to shape the team, standards, and culture of cloud engineering as the company scales. Work is fully remote within the US, with collaboration anchored around Central time.
REQUIREMENTS:
- 10+ years in infrastructure, cloud, or platform engineering
- 4+ years leading engineering teams (managers of managers preferred)
- Deep, hands-on experience architecting and operating production workloads in AWS
- Strong command of infrastructure as code (Terraform), containers and orchestration (Docker, Kubernetes/EKS, ECS), and CI/CD
- Proven track record improving reliability, security posture, and cloud cost efficiency at scale
- Experience operating in regulated environments (HIPAA, SOC 2, HITRUST, PCI, or similar)
- Clear communicator who can set direction, explain rationale, and influence executives and engineers
PREFERRED:
- Healthcare or health tech experience, including systems handling PHI
- Experience leading cloud migrations, account/landing-zone redesigns, or platform consolidation after acquisitions
- Familiarity with AI/ML infrastructure (GPU workloads, model hosting, data pipelines)
- AWS Professional-level certifications or equivalent
- GCP or Azure experience
