SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Copado is seeking a Director of IT Operations to build, lead, and scale the global IT organization as the company expands its workforce, physical footprint, and operational complexity. This is a strategic leadership role reporting to senior technology leadership.
The Director will own the strategic vision, governance, and end-to-end execution of global IT infrastructure and service delivery. Key responsibilities include overseeing Help Desk operations, endpoint engineering, SaaS portfolio governance, identity and access infrastructure, global office network infrastructure, AV/collaboration technology, and IT vendor ecosystems.
Core accountabilities:
- Define and execute the global IT vision, strategy, and multi-year technology roadmap aligned with corporate growth targets
- Architect and mature the global IT operating model, setting departmental OKRs, SLAs, and performance metrics
- Own IT operational (OpEx) and capital (CapEx) budgets, driving cost optimization, vendor strategy, and technology ROI
- Lead, mentor, and build a high-performing IT team of managers, engineers, and specialists
- Transform global Help Desk and service desk operations into a modern, frictionless user experience
- Establish enterprise ITSM frameworks, escalation paths, incident response SLAs, and global support metrics
- Partner closely with Information Security, Real Estate, Finance, and People teams to maintain a secure, compliant, and highly available global environment
- Establish long-term IT roadmaps, capital budgets, architecture frameworks, and operational standards that scale with business objectives
The role focuses on evolving the IT operating model from tactical execution into a proactive, resilient, enterprise-grade business enabler. As the organization expands into additional global regions, the Director will serve as the executive sponsor for the end-user technology experience.
