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Figma is seeking a Director of IT to lead and scale three critical functions: IT Operations, IT Engineering, and AI Enablement. This role sits at the intersection of technical depth, organizational leadership, and forward-looking strategy, with direct visibility to senior leadership across Security, People, Finance, Legal, Workplace, and Product.
You will lead a high-performing team of 20+ across IT Operations, IT Engineering, and AI strategy, including managers and senior individual contributors. Key responsibilities include owning the strategy and execution of Figma's internal IT infrastructure to ensure reliability, scalability, and security across the global workforce and office environments. You'll partner with Figma's AI team to define and guide an internal AI enablement strategy, embedding AI-powered tools and workflows across IT and the broader business.
Additional responsibilities include establishing and tracking KPIs across IT disciplines to drive continuous improvement in system uptime, ticket resolution, employee satisfaction, and infrastructure performance. You'll own IT vendor relationships, participate in contract negotiations and budget planning, and collaborate cross-functionally with Security, Legal, People, and Finance to ensure IT systems meet compliance, privacy, and regulatory requirements. You'll serve as an escalation point and executive sponsor for major incidents, infrastructure migrations, and large-scale IT initiatives.
The role emphasizes that IT operations are being fundamentally reimagined with AI, and this position is about defining what AI-enabled IT looks like at a design-forward, fast-moving company. You'll have the mandate and runway to set strategy, build playbooks, and lead Figma into a new era of intelligent operations.
Required qualifications include 10+ years of IT experience with at least 4–5 years in a senior leadership role running multiple teams or functions. You should have a consistent track record of scaling IT Operations and IT Engineering organizations in fast-growing technology companies, deep technical knowledge of enterprise infrastructure, SaaS tooling, endpoint management, and ITSM frameworks, and experience partnering on or leading AI or automation initiatives within IT or enterprise technology contexts.
Preferred qualifications include experience at product-led, design, or SaaS companies with distributed or hybrid-first workforces; experience in IT security or compliance domains such as SOC 2, ISO 27001, or FedRAMP; and experience leading large-scale change management initiatives such as system migrations or tooling consolidations.
