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Believe (TuneCore's parent company) is seeking a Director of Growth Strategy, Planning & Operations to build and lead the operational engine powering the company's transformation as it evolves its product, redefines its brand, and accelerates global growth. Reporting to the VP Global Marketing, you will establish the planning and operating model that enables Brand and Growth to function as a unified, high-performing global organization serving independent artists at scale.
You will design and embed the frameworks, rhythms, and governance structures that bring clarity, alignment, and accountability to how the marketing organization operates. Your responsibilities span five core areas:
**Strategy & Planning:** Partner with leadership to define strategic priorities and resource allocation. Develop and own the annual planning process, translating company objectives into integrated marketing priorities with measurable outcomes. Establish quarterly and bi-annual planning rhythms that align Growth, Brand, Product, and business teams around shared objectives. Build and maintain the organization's roadmap with visibility across initiatives, launches, and campaigns.
**Operations:** Design and implement scalable operating models, governance, and ways of working. Introduce best-practice planning processes, briefing frameworks, approval workflows, and project management disciplines. Establish clear roles, responsibilities, and decision-making frameworks. Drive operational excellence through continuous process improvement. Lead cross-functional planning ensuring Product, Growth, Brand, Creative, Regional, and Finance teams are aligned from strategy through execution. Create consistent launch frameworks, timelines, playbooks, and retrospectives.
**Marketing Performance & Measurement:** Build the measurement framework defining success metrics across Brand, Growth, and International teams. Develop dashboards and reporting providing real-time, actionable visibility of performance, campaign effectiveness, pipeline contribution, and business outcomes. Partner with Finance and Insights teams to establish attribution models, reporting standards, and performance insights. Lead regular business reviews identifying optimization opportunities and ROI improvements.
**Budget & Resource Management:** Partner with Finance and Growth Leadership to manage annual marketing budgets and investment planning. Track spend across teams, markets, and programs ensuring effective resource allocation against strategic priorities. Build forecasting models and investment frameworks supporting data-informed decision-making.
**Cross-functional Leadership:** Act as the operational connector between Growth, Brand, Product, Finance, Data, Customer Experience, and Business teams. Facilitate strategic planning sessions, leadership reviews, and cross-functional governance meetings. Foster a culture of accountability, transparency, and continuous improvement.
The role requires approximately 10-25% international travel. The position is based in the London Kings Cross office with a hybrid model requiring in-office presence Tuesday, Wednesday, and Thursday.
**Requirements:**
- 10+ years experience in Marketing Strategy, Marketing Operations, Business Operations, or Commercial Strategy within high-growth technology, SaaS, marketplace, or digital consumer businesses
- Demonstrated success building marketing planning processes, operating models, and organizational rhythms from the ground up
- Experience leading annual planning, quarterly business reviews, integrated launch planning, and cross-functional program management
- Strong commercial acumen with ability to connect marketing activity to business outcomes and financial performance
- Excellent analytical capability including experience developing KPIs, dashboards, measurement frameworks, and executive reporting
- Deep understanding of modern marketing organizations across Brand, Growth, Product Marketing, and Creative functions
- Proven ability to influence senior stakeholders and drive alignment across complex global organizations
- Exceptional organizational and program management skills managing multiple strategic initiatives simultaneously
- Experience managing budgets, agency relationships, and cross-functional investment planning
- Comfortable operating in ambiguity and building new capabilities within fast-changing environments
- Strong communication, facilitation, and stakeholder management skills with ability to translate strategy into clear action
- Bachelor's degree required; advanced degree in Business, Marketing, or Strategy preferred
- Passion for music, creators, and the independent artist ecosystem highly desirable
- Experience supporting international or multi-market marketing organizations preferred
- Must have right to work in the UK
