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Anthropic is seeking a Director of Global Order-to-Cash Transformation to lead the redesign and scaling of its order-to-cash (O2C) function. The company's business is growing faster than its supporting processes and systems, spanning direct enterprise contracts, consumption-based commercial models, and third-party cloud marketplaces. This is a builder's role with broad scope across order structuring, provisioning, transaction flows, billing, revenue recognition, and controls.
Key responsibilities include:
**Strategy & Transformation**: Develop and execute Anthropic's multi-year global O2C roadmap. Assess current state end-to-end, identify structural constraints on scale, and sequence a prioritized program with clear milestones and measurable outcomes. Build operating metrics and reporting (cycle times, error rates, touchless transaction rates, revenue leakage, cost to serve) that make O2C performance visible to leadership. Serve as the senior operational voice in commercial and pricing workflows, translating business requirements into transactable, billable, and recognizable transactions.
**Process Design & Excellence**: Design scalable, controlled processes from the ground up using structured methodology rather than incremental patching. Standardize and harmonize O2C processes globally across regions, entities, channels, and business models. Establish clear operating rhythms, escalation paths, and service levels. Build operational infrastructure that absorbs order-of-magnitude growth without proportional headcount increases. Embed SOX controls and compliance monitoring into systems so they scale with volume.
**Systems, Automation & AI**: Drive O2C systems architecture and roadmap in partnership with engineering and GTM systems teams. Deploy AI and automation for real leverage—automated exception handling, reconciliation, self-service reporting, anomaly detection, and continuous control monitoring. Lead global automation strategy across billing, contracting, and ERP platforms.
**Cross-Functional Leadership**: Drive alignment across Revenue Accounting, Deal Desk, GTM Systems, Sales Operations, Legal, Tax, Treasury, and Engineering. Partner with high-performing operations teams, develop talent, and scale capacity through employees, contractors, and partners. Communicate progress, trade-offs, risks, and decisions to executive stakeholders.
The role requires 10+ years of progressive experience leading operational transformations in revenue operations, finance operations, or similar functions at high-growth companies. Ideal candidates have deep expertise in order-to-cash processes, billing and revenue recognition, systems and automation strategy, and cross-functional influence at scale.
