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Klaviyo seeks a Director of Global Field Enablement to own enablement strategy and operating model across the full go-to-market and post-sale lifecycle. This role is accountable for measurable outcomes: faster ramp, higher productivity, stronger quota attainment, and consistent adoption of Klaviyo's sales and customer engagement methodologies.
You will partner closely with GTM Operations, Sales, Business Development, Customer Success, Partnerships, Product, Product Marketing, and RevOps to design and deliver enablement across the entire customer journey—from outbound/inbound pipeline generation through account management, expansion, and post-sale retention. Key responsibilities include:
**Strategy & GTM Alignment:** Own the enablement KPI framework (ramp time, quota attainment, win rate, pipeline conversion, multi-product adoption) and build a shared roadmap with GTM, Product, and Marketing leaders to prioritize investment against high-leverage gaps.
**Sales & Lifecycle Enablement:** Design playbooks, prospecting frameworks, battlecards, objection-handling guides, and talk tracks that extend Klaviyo's Sales Methodology. Ensure consistent value messaging from first engagement through renewal, including certification and manager-led coaching.
**Product Launches & Field Kickoff:** Lead planning and execution of product launches with GTM enablement materials and training. Own end-to-end program management of Field Kickoff as the connective tissue across Sales, Marketing, Product, and CS.
**Technology & AI:** Own the global enablement tech stack (content management, conversation intelligence, LMS) and lead evaluation and adoption of AI-driven tools for coaching, content delivery, and productivity. Build reinforcement and manager-coaching systems that embed new behaviors.
**Operations & Market Intelligence:** Partner with Marketing, Sales, Partner, and CS Ops to streamline GTM processes and co-develop frameworks for pipeline management and forecasting. Drive training and certification so standard processes get embedded in daily behavior across geographies and segments.
**Global Operating Model & Leadership:** Design an operating model balancing central standards with regional autonomy. Lead and develop a high-performing, globally distributed enablement team with clear growth paths and mentorship.
This role increasingly leverages AI-enabled tools and aligns with adjacent enablement teams—Channel & Partner Enablement, ProServe Enablement, and Learning & Development—to drive unified standards that scale reliably as Klaviyo grows.
