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Salary: USD 195,000 - 274,000 / annual
ezCater is the #1 food tech platform for workplaces in the US, connecting over 125,000 restaurants with organizations seeking flexible meal solutions backed by 24/7 service and business-grade reliability.
As Director of Fulfillment Network Optimization, you will own the strategies and day-to-day operations that keep the fulfillment engine running reliably at scale. Reporting to the VP of Delivery & Fulfillment, you will sit at the intersection of delivery operations, data intelligence, and strategic partnership management—translating complex operational realities into innovative solutions that drive consistent, excellent experiences for customers, caterers, and delivery partners.
ezCater's catering partners handle the majority of deliveries. The third-party delivery network, Dispatch, unlocks additional capacity that lets caterers take on more volume, gives customers access to more food options, and enables ezCater to extend its market-leading reliability. You will lead the strategy, relationships, and platform intelligence across both tracks—always with an eye toward network effects that drive scale, growth, and financial leverage.
**Key Responsibilities:**
Fulfillment Solutions: Own end-to-end relationship management for dispatch and self-delivery service provider networks, managing the full partner lifecycle from onboarding through steady-state performance and sunset. Drive growth-oriented performance through structured accountability frameworks and incentives. Balance and diversify capacity against demand, identifying and closing coverage gaps. Negotiate and secure financially attractive commercial agreements with regional and national delivery organizations. Ensure data quality and uptime across delivery integrations. Develop and lead customer-facing delivery programs for Meal Program, Concierge, Corporate Accounts, and Channel Partners. Build scalable, reliable solutions for high-touch and enterprise customers.
Fulfillment Intelligence & Optimization: Evaluate multiple layers of fulfillment data and translate findings into recommended monitoring frameworks and actionable insights. Leverage network-wide performance visibility to develop and test hypotheses, turning data patterns into experiments that produce measurable improvements. Assess data quality gaps and guide integration of new data sources. Surface and champion partner-specific opportunities to strengthen intelligence infrastructure, including driver feedback loops, photo AI, package counts, and equipment availability signals.
Strategy & Cross-Functional Leadership: Set the overall delivery strategy by understanding industry trends and translating them into a forward-looking plan. Continuously evolve the approach to meet customer needs and protect market positioning through new strategic initiatives and commercial deals. Establish clear, transparent success criteria for all partners. Drive rigorous analysis and project management to inform strategic decisions. Measure the impact of every strategy executed. Collaborate deeply with Customer & Restaurant Operations, Product & Engineering, Customer Service, and Growth teams. Inspire your team to aim higher in a demanding business environment.
**Requirements:**
- 7-10 years of relevant delivery, logistics, or fulfillment operations experience with demonstrated expertise in managing complex partner networks
- Strong relationship management and negotiation skills; ability to build trust quickly with internal stakeholders and external commercial partners at all levels
- Proven data analytics skills and ability to translate data into strategic action; comfortable with ambiguity and hypothesis-driven decision-making
- Experience mapping and innovating operational processes, with a bias toward automation, efficiency, and scalable systems
- Track record of leveraging cross-functional stakeholders to manage and execute high-impact, complex projects
- Technology orientation—comfortable working alongside Product & Engineering teams to shape platform capabilities, data integrations, and intelligent workflows
- Executive presence with excellent verbal and written communication skills; able to influence at the C-suite level
- Ability to thrive in a fast-paced and ambiguous environment
- Ability to travel up to 5 days per quarter for Together Weeks, team gatherings, and other events
