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Salary: USD 225,000 - 250,000 / annual
Extend is a B2B SaaS platform that revolutionizes post-purchase experiences for retailers through AI-driven solutions including automated customer service, returns/exchange management, fulfillment automation, and fraud detection. The company works with over 1,000 merchant partners and is backed by prominent technology investors.
As Director of Financial Systems Engineering, you will lead the systems and controls that ensure every dollar in Extend's service-contract business is traceable from inbound merchant data through operational and analytics databases into the accounting system and back out to obligor, reinsurer, and audit reporting. This is a hands-on technical leadership role reporting into Engineering leadership, managing a team of individual contributors.
Key responsibilities include:
• Own the reconciliation system across contracts sold, merchant invoicing, claims paid, and servicing reimbursements, building automated tie-outs with alerting between inbound merchant data, operational databases, the analytics warehouse, the accounting system, and external reporting.
• Own invoicing logic and programmatic controls that keep contracted commercial terms accurately reflected in invoices.
• Own financial data models the business reports from, including revenue recognition logic as contracts mature and claims cost tracking. These live in the shared dbt repository and you review every change to the business logic.
• Partner with merchant integration and Data Engineering teams on merchant configuration, facilitating internal audits of how inbound merchant formats map to internal representations.
• Own the exception and reconciliation-break process, including triage, resolution ownership, and root-cause tracking with SLAs on detection latency.
• Partner with Revenue/Go-to-Market on merchant escalations, direct merchant engagement on billing questions, and coordinate across Solutions Engineering, Product Engineering, Data Engineering, Finance, and Accounting.
• Partner with Revenue/Go-to-Market during deal structuring to confirm that proposed terms are supportable by systems at contract signing.
• Prepare obligor, reinsurer, and audit reporting on contracts, liabilities, and claims, partnering with the Controller on review and presentation.
• Identify team needs from business needs and grow the team accordingly.
You will have wide latitude to shape how financial controls and revenue assurance work at a company growing quickly, including how much of that is handled in code.
REQUIREMENTS:
• Advanced SQL and dimensional data modeling; you own, review, and change transformation logic behind financial reporting in a cloud data warehouse (Snowflake). You are accountable for that logic rather than a consumer of it.
• Analytics engineering practice: experience owning financial or analytical models in dbt (or equivalent) under version control, with testing, PR review, CI, and controlled change of the logic that produces reported numbers. Python for data validation or reconciliation tooling is a plus.
• Experience designing order-to-cash systems and automated reconciliation controls at scale.
• Deep revenue recognition expertise, including ownership of logic that recognizes revenue on multi-year service contracts as they mature, and ability to document and defend technical accounting positions with external auditors.
• NetSuite functional depth in billing, invoicing, and revenue, including segment and subsidiary attribution, and comfort reasoning about how it integrates with upstream systems.
• Strong written communication and a record of building alignment across Finance, Accounting, and Engineering partner teams.
• Prior experience leading individual contributors in a technical or analytics engineering function.
• Bonus: experience with merchant reconciliation, warranty or service contract programs, or obligor and reinsurer reporting.
