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Neara is a climate tech company using advanced machine learning to create physics-enabled digital twins of electricity grids across four continents. These simulations help utilities understand infrastructure challenges, optimize investments, and build resilience against extreme weather and structural stress.
You will serve as Director of Customer Success, overseeing a strategic portfolio of electric utilities across the United States. Reporting to the VP of Customer Success, you will manage a team of 4–5 Customer Value Architects and Forward Deployed Engineers, driving multi-year enterprise software engagements from pilot through full-scale deployment and long-term value realization.
In this role, you act as a trusted operational and strategic advisor to utility executives, guiding them through complex software deployments and embedding Neara's core solutions—Wildfire Mitigation, Resiliency & Reliability, Asset Management, Risk & Value Optimization, and Design & Construction—into their daily workflows. You balance hands-on program management, technical team leadership, and executive stakeholder navigation to ensure the platform delivers measurable business outcomes across the entire customer lifecycle.
Key responsibilities include: owning end-to-end program delivery and account success across a portfolio of enterprise utility customers; leading, coaching, and supporting your team of 4–5 direct reports; partnering with utility leaders to define ROI frameworks and ensure software adoption across complex organizations; overseeing execution of technical workstreams (data integration, custom scripting, platform configuration); working with Sales, Product, and Engineering to feed customer insights into the product roadmap and identify expansion opportunities; and establishing project governance frameworks and communication cadences with utility executives and steering committees.
You will play a pivotal role in protecting critical infrastructure and preventing catastrophic events by applying cutting-edge digital twin technology to solve real-world wildfire, storm, and resiliency challenges across the US power grid.
REQUIREMENTS:
- Proven experience as a consulting leader (Manager, Director, or equivalent) within a global management or technology firm, or equivalent leadership experience in technical customer success, professional services, or complex project delivery.
- Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives.
- Background in Engineering, Computer Science, or a quantitative field. Practical familiarity with tools like Python or SQL is a strong plus.
- Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets is ideal.
- Demonstrated ability to manage, mentor, and elevate technical individual contributors (engineers, solutions architects, consultants) in customer-facing environments.
- Exceptional communication skills with a track record of building consensus, navigating internal teams, and managing relationships across complex utility organizational structures.
