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Neara is a climate tech company using advanced machine learning to create physics-enabled digital twins of electricity grids across four continents. These simulations help utilities understand infrastructure challenges, optimize investments, and build resilience against extreme weather and structural stress.
You will lead Neara's customer success function for a strategic portfolio of electric utilities across the United States. Reporting directly to the VP of Customer Success, you will manage a team of 4-5 Customer Value Architects and Forward Deployed Engineers, owning end-to-end program delivery and long-term account success across enterprise customers.
Key responsibilities include:
- Own end-to-end program delivery and account success across a portfolio of enterprise electric utility customers, serving as the executive escalation point and trusted advisor.
- Lead, coach, and support a high-performing team of 4-5 direct reports, driving delivery excellence, professional development, and resource allocation.
- Partner with utility leaders to define ROI frameworks, map digital twin workflows to existing processes, and ensure widespread software adoption across complex organizations.
- Oversee execution of complex technical workstreams including data integration, custom scripting, and platform configuration, ensuring projects remain on schedule and aligned with client goals.
- Work closely with Sales, Product, and Engineering teams to feed customer insights into the product roadmap, mitigate implementation risks, and identify expansion opportunities.
- Establish project governance frameworks and maintain structured communication with utility executives, project sponsors, and steering committees.
You will act as a trusted operational and strategic advisor to utility executives, guiding them through complex software deployments and helping embed Neara's core solutions—Wildfire Mitigation, Resiliency & Reliability, Asset Management, Risk & Value Optimization, and Design & Construction—into their daily workflows. You will balance hands-on program management, technical team leadership, and executive stakeholder navigation to ensure the platform delivers measurable business outcomes.
REQUIREMENTS:
- Proven experience as a consulting leader (Manager, Director, or equivalent) within a global management or technology firm, or equivalent leadership experience in technical customer success, professional services, or complex project delivery.
- Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives.
- Background in Engineering, Computer Science, or a quantitative field. Practical familiarity with tools like Python or SQL is a strong plus.
- Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets is ideal.
- Demonstrated ability to manage, mentor, and elevate technical individual contributors (engineers, solutions architects, consultants) in customer-facing environments.
- Exceptional communication skills with a track record of building consensus, navigating internal teams, and managing relationships across complex utility organizational structures.
