SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 215,000 - 250,000 / annual
Crusoe is a vertically integrated AI infrastructure company building energy-efficient solutions for AI compute workloads. The Director of Customer Enablement will build and lead the enablement function from the ground up, reporting to the VP of Customer Experience.
Key responsibilities include owning the customer onboarding strategy across Cloud, Managed Inference, and future products to reduce time-to-value. You'll design and implement scalable customer education programs including instructor-led training, virtual workshops, technical webinars, self-paced learning, and role-based learning paths tailored to platform administrators, ML engineers, and other user personas.
You'll lead internal CX enablement efforts, translating product launches and platform capabilities into repeatable training for Customer Success, Support, Incident Management, Professional Services, and Customer Reliability teams. The role includes establishing a comprehensive knowledge management strategy with documentation standards, content governance, version control, and a centralized knowledge hub accessible to both customers and internal teams.
You'll define and track key enablement metrics including onboarding completion rates, time-to-first-production workload, product adoption, certification rates, support ticket reduction, and self-service adoption, using dashboards to drive continuous improvement. As Crusoe scales, you'll build and lead the Customer Enablement organization, recruiting specialists in onboarding, technical training, documentation, instructional design, and knowledge management.
Required qualifications include 8+ years leading customer enablement, customer success enablement, technical enablement, L&D, or customer education organizations, with 3+ years of experience leading managers or building enablement teams. You should have experience designing scalable onboarding for enterprise customers, building internal enablement for technical customer-facing teams, and a strong understanding of cloud infrastructure, Kubernetes, AI infrastructure, GPU computing, or enterprise SaaS. Experience creating customer education programs, certifications, documentation, and technical learning experiences is essential, along with strong program management, executive communication, and cross-functional leadership skills.
Bonus qualifications include experience at cloud infrastructure, AI, MLOps, or enterprise platform companies; implementing an LMS or learning platform; developing customer certification programs; familiarity with technical documentation platforms like Confluence, Notion, GitBook, or ReadMe; and experience scaling enablement for global Customer Success and Support organizations.
