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Salary: USD 185,000 - 210,000 / annual
Hello Heart is an AI-powered cardiac prevention platform that predicts and prevents heart attacks before they occur—identifying risk up to 10 days in advance versus traditional clinical models. The company has demonstrated 47% reduction in inpatient hospital days and ~$1,800 in annual savings per member, serving over 80% of large U.S. health plans and hundreds of employers.
The Director, Client Strategy and Growth will lead client retention and expansion efforts within an assigned portfolio of health plan and employer clients. This role sits within the Customer Experience Team and reports to the Senior Director, Client Strategy & Growth.
Key responsibilities include:
- Building and executing retention and expansion strategies for assigned accounts in collaboration with customer success, consultant relationships, and partnerships teams
- Developing deep relationships with key client decision-makers and influencers to position Hello Heart for long-term success
- Driving revenue retention to 95% or better year-over-year
- Identifying and executing revenue growth opportunities through strategic expansions, contract negotiations, and upsells
- Conducting market and competitive analysis to identify trends and opportunities
- Staying current on industry changes, regulatory updates, and health plan landscape trends; bringing market feedback internally to inform product and strategy decisions
The role requires close collaboration with marketing, growth, client success, product, clinical, and operations teams to drive awareness, retention, and expansion of Hello Heart's offerings.
Requirements:
- MBA required
- 3+ years of management/strategy consultant experience, with 1+ year at engagement manager, project leader, or manager level
- 5+ years of healthcare, digital health, population health, or equivalent industry experience
- GenAI fluency, specifically for building client-facing materials, summarizing account details, and synthesizing research
- Demonstrated track record of account retention and expansion success
- Strong relationship development and organizational navigation skills; ability to identify and engage key decision partners
- Strong negotiation skills with proven ability to overcome objections and achieve win-win deals
- Attention to detail across relationship strategy, pitch customization, and contract negotiations
- Ability to travel 30-50%
- Growth-stage/start-up company experience strongly preferred
