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Salary: USD 130,000 - 150,000 / annual
iCapital is seeking a Director of Client Delivery to lead the Annuities Platform team's client implementation and delivery operations. This is a senior client-facing leadership role accountable for delivery outcomes, client satisfaction, and operational discipline across multiple concurrent engagements.
You will lead delivery teams of Project Managers, Business Analysts, and implementation resources, partnering closely with clients and internal stakeholders to ensure clear priorities, early risk identification, and commitment fulfillment. You'll own end-to-end delivery outcomes including timelines, quality, scope, risks, and executive stakeholder alignment. Key responsibilities include establishing delivery governance with clear decision-making forums and escalation paths, guiding clients through delivery trade-offs, proactively identifying and resolving complex delivery risks, and owning portfolio financial performance including P&L, margin targets, and resource planning.
You will create executive-level visibility into portfolio health, key risks, scope decisions, and milestones. Collaboration is essential—you'll work closely with Product teams to translate client feedback and implementation learnings into actionable insights, and partner with Sales, Support, Operations, and Product teams to improve handoffs and strengthen the overall client experience. You'll drive continuous improvement in delivery processes, playbooks, metrics, and automation opportunities to increase consistency and efficiency.
The role requires strong executive presence, sound judgment, and a structured approach to solving complex delivery challenges while building trusted client relationships and maintaining accountability across teams. You'll balance client value, delivery quality, commercial impact, and long-term scalability.
Workplace: Hybrid—in office Monday-Thursday, remote flexibility on Friday, based in the greater Des Moines area.
QUALIFICATIONS:
- 10+ years of experience in client delivery, implementation, program leadership, or professional services within SaaS, technology, financial services, or similarly complex environments
- Proven success leading complex client implementations and delivery portfolios with accountability for scope, timelines, quality, client satisfaction, and business outcomes
- Strong executive presence with ability to build trust with senior client stakeholders, communicate clearly, guide decision-making, and lead productive conversations around priorities and trade-offs
- Demonstrated ability to manage scope, establish governance, hold stakeholders accountable, and maintain delivery discipline while preserving strong client relationships
- Experience diagnosing complex delivery challenges, identifying root causes, and implementing practical, scalable solutions across teams and client engagements
- Experience partnering with product teams to translate client needs, implementation feedback, and recurring themes into actionable product insights and prioritization inputs
- Track record of building, improving, or enforcing delivery processes, governance models, implementation playbooks, metrics, and operating rhythms
- Experience leading and developing teams of project managers, business analysts, implementation consultants, or other delivery resources
- Strong commercial judgment, including experience managing delivery financials, margin performance, resource planning, revenue impact, and client commitments
- Highly organized, detail-oriented, and comfortable operating across multiple concurrent priorities in a fast-paced environment
- Experience with project, portfolio, and resource management tools such as Jira, Kantata, or similar platforms
