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Salary: USD 173,800 - 218,700 / annual
Octave is a modern behavioral health practice delivering high-quality, accessible mental health care through in-person and virtual clinics across multiple states. The company offers evidence-based individual, couples, and family therapy while pioneering payer relationships to make care more affordable through insurance.
The Director, Business Operations is a strategic and operational leader reporting to the VP of Operations. This role leads a multidisciplinary team across business operations, program management, analytics, and operational efficiency. The director translates company strategy into clear priorities, decision-quality insights, and scalable operating plans that improve access, growth, workforce effectiveness, and financial performance.
Key responsibilities include:
**Lead Business Operations and Access Strategy**: Set the analytical agenda for access, supply, and network optimization, connecting demand, provider capacity, and payer participation to growth decisions. Lead analysis on retention, segmentation, utilization, and critical metrics to create a consistent business-intelligence approach. Develop business cases and recommendations for new markets, channels, service lines, partnerships, and strategic transactions.
**Build a Repeatable Program-Management Engine**: Lead Octave's portfolio of cross-functional launches and transformations, including new payers, geographies, channels, service lines, and integrations. Establish clear governance, ownership, milestones, dependencies, and escalation paths. Build reusable playbooks that make successive launches faster, more predictable, and less resource-intensive.
**Drive Operational Efficiency and Workforce Management**: Build workforce-planning capabilities including demand and capacity forecasting, staffing models, scheduling optimization, and resource allocation. Lead workflow redesign, process standardization, automation, and tooling improvements. Establish service levels and performance rhythms using proactive insights to identify bottlenecks and measure productivity, capacity, quality, and financial impact.
**Lead the Function and Shape Operations**: Lead and develop a high-performing team across business operations, analytics, program management, and operational excellence. Translate company strategy into operational priorities and own annual and quarterly planning cadences. Serve as a thought partner to the VP of Operations and senior leaders. Build a culture of high standards, collaboration, and ownership while improving how the team uses data, tools, and AI.
The ideal candidate brings the analytical rigor of a strategist and the ownership of an operator, with the ability to lead complex cross-functional initiatives, create structure amid ambiguity, and turn recommendations into measurable results.
**Requirements:**
- 6+ years of experience in business operations, strategy and operations, program leadership, operational excellence, or comparable field, with at least 3 years in management consulting or investment banking
- Track record of structuring ambiguous problems, developing analytically rigorous recommendations, and translating them into operating plans and measurable results
- Experience leading multiple complex, cross-functional initiatives and creating accountability across teams you do not directly manage
- Strong quantitative and financial acumen, including advanced Excel or Google Sheets modeling and experience with forecasting, business cases, unit economics, performance metrics, and executive-level analysis
- Exceptional organization and follow-through, with ability to manage a broad portfolio without losing sight of critical details
- Strong written and verbal communication skills, including ability to produce crisp decision memos and executive presentations
- People-leadership experience and demonstrated ability to coach and develop high-performing teams
- High agency and autonomy; ability to identify highest-leverage problems and create momentum without waiting for perfect direction
- Strong systems thinking; ability to turn messy workflows into simple, durable mechanisms including operating cadences, playbooks, SLAs, dashboards, and clear handoffs
- Comfort operating in dynamic environments where priorities evolve and path is not always predefined
- Practical experience using AI tools to improve analysis, workflow design, decision support, or team productivity
**Preferred Qualifications:**
- Experience at a top-tier strategy consulting firm followed by 3–5 years in an operating, strategy, or business operations role
- MBA or another relevant advanced degree or equivalent experience
- Experience in healthcare, technology-enabled services business, marketplace, or environment where supply, demand, access, and service quality must be managed together
- Experience building or leading business operations, program management, workforce management, operations analytics, continuous improvement, or automation capabilities
- Familiarity with SQL, business-intelligence tools, workforce-planning systems, or other analytical and operational technologies
