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Lightspeed is seeking a Director of Product & Technology Operations to lead and evolve the operational systems that enable Product, Engineering, and Design teams to function as a unified organization. This is a strategic leadership role focused on designing and orchestrating planning processes, operational mechanisms, executive cadences, and business analytics that drive better decision-making, investment alignment, and business outcomes.
Key Responsibilities:
- Shape the Product & Technology operational system by designing and continuously improving annual and quarterly planning processes to foster clearer priorities and measurable results
- Build and evolve executive operational mechanisms (portfolio reviews, business reviews, leadership cadences) to establish accountability and accelerate decision-making
- Identify opportunities to simplify and optimize collaboration across Product, Engineering, and Design teams
- Partner with Product, Engineering, and Design leaders to translate strategy into investment plans, measurable outcomes, and clear portfolio visibility
- Develop executive dashboards and business analytics linking investments to customer value, execution progress, and overall performance
- Collaborate with Finance on financial planning, budgeting, workforce planning, and investment transparency
- Establish strong operational relationships with Finance, Sales/GTM, HR, Legal, Corporate Communications, and cross-functional partners
- Create alignment mechanisms and feedback loops to improve consistency, transparency, and execution across the enterprise
- Help the Product & Technology division communicate clearly where investments are made, why they matter, and what results are delivered
- Build, coach, and develop a high-performing business operations team
- Foster a culture of continuous improvement, curiosity, and operational excellence
Required Experience:
- Significant experience designing or evolving operational models, planning processes, or business mechanisms
- Track record leading organizations through operational change
- Experience implementing executive operational rhythms that drive decision-making
- Ability to bridge strategy, portfolio planning, financial planning, and workforce management
- Strong executive communication and business acumen skills
- Ability to influence senior leaders and build trusted cross-functional partnerships
- Fluency in English as a working language (global company with employees and customers outside Quebec)
This role is ideal for someone who enjoys building better ways of working, guiding organizations through change, and continuously improving how the Product & Technology division operates. The successful candidate will not simply manage existing processes but will drive innovation in operational excellence.
