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GOAT Group's Authentication Operations team is seeking a Digital Authentication Associate to review and authenticate sneaker listings on the marketplace platform. In this role, you will be responsible for examining product listings before they go live, verifying authenticity, and ensuring compliance with marketplace standards.
Key responsibilities include reviewing sneaker listings for accuracy in descriptions (size, condition, accessories, colorway, release information) and proper categorization. You will identify inconsistencies, manipulated photos, and inaccurate product details during the authentication process. You'll remove unsafe or non-compliant listings and respond to community and marketing requests for additional item moderation. The role also involves reviewing authentication defect reports to understand how inauthentic items pass through the system and support continuous improvement efforts.
Beyond individual authentication work, you will contribute to team development by staying current on sneaker authentication methods, release trends, and evolving counterfeit techniques. You'll attend training and mentorship sessions with team leads to deepen your sneaker and authentication knowledge, and you'll host training sessions to contribute to broader team learning. You'll assist in building and improving authentication resources, guides, and hard checkpoints.
You will also support company-wide initiatives by understanding how authentication work affects defect rates and operational metrics, recognizing how authentication volume impacts SLA performance, and supporting process improvement initiatives focused on consistency, quality, and efficiency. The role requires familiarity with major sneaker brands including Nike, Jordan Brand, and Adidas, among others.
