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GOAT Group's Authentication Operations team is seeking a Digital Authentication Associate to review and authenticate sneaker listings on the marketplace platform. In this role, you will examine product listings before they go live, verify authenticity, remove unsafe or non-compliant items, and ensure accurate descriptions (size, condition, accessories, colorway, release information) and proper categorization. You'll identify inconsistencies, manipulated photos, and inaccurate product details during the authentication process, respond to community and marketing moderation requests, and review defect reports to support continuous improvement.
Beyond authentication work, you'll develop and maintain expertise in sneaker authentication methods, release trends, and evolving counterfeit techniques. You'll participate in training and mentorship sessions with team leads to deepen your sneaker and authentication knowledge, and you'll host training sessions to contribute to team learning and development. You'll also assist in building and improving authentication resources, guides, and hard checkpoints.
You'll contribute to company-wide initiatives by understanding how authentication work affects defect rates and operational metrics, recognizing how authentication volume impacts SLA performance, and supporting process improvement initiatives focused on consistency, quality, and efficiency. This role requires familiarity with major sneaker brands including Nike, Jordan Brand, and Adidas, and a genuine passion for sneaker culture and marketplace integrity.
