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Copado is the #1 DevOps Platform for Salesforce and the Cloud, serving 1,500+ enterprise customers including Coca-Cola, T-Mobile, and Volkswagen. The company delivers an AI-enabled DevOps platform that unites non-technical admins and pro-code developers to orchestrate business application development and drive digital transformation across multi-cloud environments.
The DevOps Support Engineer role is a highly technical support position within Copado's customer success team. You will be responsible for delivering exceptional technical support to enterprise customers, managing support case queues according to customer SLAs, and resolving complex technical issues related to the Copado platform.
Key responsibilities include: answering technical questions and providing solutions for platform-related problems; managing customer expectations and ensuring high satisfaction; developing and maintaining deep technical expertise in assigned product areas; troubleshooting and resolving complex customer service issues; researching, documenting, and escalating cases appropriately; contributing to and maintaining knowledge base articles; and actively participating in technical training.
This is a customer-facing technical role with opportunities for rapid advancement and salary growth. You'll work with a dynamic support team committed to maintaining platform reliability, security, and customer success. The role requires strong technical troubleshooting skills, excellent communication abilities, and a customer-first mindset. Copado offers flexible working environments and competitive benefits across its global offices.
