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Taktile is seeking a Deployment Lead to serve as the strategic post-sale partner for enterprise customers implementing AI-driven decision-making platforms. You'll be the primary point of contact guiding financial institutions (banks, insurance companies) through complex implementations, ensuring they unlock maximum value from Taktile's Agentic Decision Platform.
In this role, you'll coordinate cross-functional teams (Solutions, Product, Engineering, Data) to deliver high-impact projects on time. You'll translate complex business problems into workflows and product configurations, becoming a subject-matter expert in the Taktile platform and its business value. You'll build strong relationships with executive-level stakeholders and core users within customer teams, working closely with Account Executives and Solution Engineers.
Key responsibilities include acting as the strategic partner for enterprise customers post-sale, identifying new opportunities for product expansion and adoption within accounts, and continuously gathering feedback to inform product development. You'll manage multiple projects and timelines in fast-changing environments while maintaining stakeholder expectations.
You bring 4-6 years of experience in tech consulting, implementation, or customer-facing roles at high-growth startups or enterprises in B2B SaaS, with demonstrated team leadership. You're technically fluent with a foundation in applied AI, comfortable with APIs, Python, and SQL basics. You have excellent communication skills across all organizational levels, are entrepreneurial and hands-on, and thrive in cross-functional collaboration. Experience in AI implementation at enterprise scale and domain expertise in financial services (banking, insurance, lending, payments) is ideal but not required.
The role requires willingness to travel up to 40% of the time and work from the NYC office three days per week when not traveling. Taktile offers top-of-market equity and cash compensation, self-development budget, inspiring office spaces, a flat hierarchy with direct access to founding team members, and equipment of your choice including home office setup.
