SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 140,000 - 180,000 / annual
Hightouch is an Agentic Marketing Platform built on a Composable CDP, enabling marketing teams to build and ship end-to-end campaigns with complete brand context and customer data. The company is a Gartner Magic Quadrant Leader in Customer Data Platforms and is trusted by enterprises like Domino's, Spotify, and Ramp.
As Deployment Architect for Email & SMS Messaging, you will own the complete lifecycle of enterprise customer deployments, from technical discovery through production launch. Your responsibilities include:
• Lead end-to-end deployment and migration for enterprise Email/SMS customers, managing technical discovery, implementation workshops, and production launches
• Translate customer requirements into scalable messaging architecture across integrations, data flows, APIs, account structure, and channel configuration
• Assess existing ESP and messaging infrastructure, developing migration plans that manage dependencies, mitigate risk, and accelerate time-to-value
• Drive implementation across technical and business stakeholders, including configuration, integration, testing, validation, cutover, and launch readiness
• Lead SMS provisioning and implementation, including sender setup, registration, consent and preference flows, and carrier/regulatory dependency identification
• Partner with Deliverability Specialists on sender authentication, domain and IP strategy, warm-up, reputation, and deliverability readiness
• Act as trusted technical advisor, proactively identifying architectural decisions, risks, and blockers
• Partner with Product and Engineering to resolve blockers and bring customer feedback into the organization
• Build repeatable frameworks, documentation, tooling, and best practices to scale enterprise deployments
Requirements:
• 5–10 years of experience in technical implementation, solutions architecture, professional services, or similar customer-facing technical role
• Experience implementing or migrating enterprise email, SMS, marketing automation, or customer engagement platforms
• Strong technical foundation across APIs, webhooks, data integrations, authentication, and enterprise architecture
• Strong understanding of messaging architecture, including sending domains and IPs, subscriber data, consent and preference management, and transactional vs. marketing messaging
• Experience with SMS provisioning and implementation, including 10DLC, toll-free or short code registration, consent management, and carrier requirements
• Proven ability to lead complex enterprise implementations across multiple technical teams, business stakeholders, and dependencies
• Strong technical project management, communication, and facilitation skills
• Experience developing implementation processes and frameworks that scale
• Experience with platforms such as Adobe Campaign, MoEngage, Marketo, Eloqua, Attentive, Salesforce Marketing Cloud, Braze, Iterable, Responsys, SendGrid, Twilio, or similar is a strong plus
• Bachelor's degree or equivalent practical experience
