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Rippling is a unified workforce platform that consolidates HR, IT, and Finance operations. This Demo Site Manager role owns the strategy, maintenance, and continuous improvement of Rippling's demo environments—ensuring they are realistic, reliable, and aligned with go-to-market needs.
You will serve as the central point of contact for demo site health, scalability, and release readiness, partnering with Product, Tools, IT, and Solutions Consulting leadership to ensure the demo ecosystem evolves with Rippling's growth.
Key Responsibilities:
**Demo Environment Management**: Oversee day-to-day operations, incidents, and health of all demo environments. Maintain visibility into uptime, stability, and performance. Build strategic plans to limit impact and ensure consistency.
**Managed Site Ownership**: Own configuration, cleanup, and optimization of managed demo sites. Create new managed demo sites based on industry and global needs. Partner with IT and R&D to explore improved infrastructure capabilities (e.g., environment resets, automation).
**Product & Tools Partnership**: Collaborate with Product GTM and Engineering to ensure new features are properly integrated and stable in demo environments. Manage demo readiness for product launches—scripts, click paths, seeding, and training documentation. Represent Solutions Consulting and GTM needs in product planning. Build deep relationships with engineering and use project management to ensure timeliness of fixes.
**Custom Demo Builds**: Design and maintain industry-specific and persona-based demo environments (e.g., Restaurant, Manufacturing, Healthcare). Support custom builds for large deals, events, and global selling motions. Develop reusable demo scripts and assets to standardize storytelling across the field.
**Demo Site Support & Incident Response**: Escalate critical or recurring issues via Jira, tracking to resolution. Provide proactive communication to field teams around known issues and resolutions.
**Reporting & Data Insights**: Track demo environment usage, uptime metrics, and incident trends. Generate reports and dashboards to identify patterns and prioritize improvements.
**Requirements**:
- 5+ years in Solutions Consulting, Pre-Sales Engineering, or Demo Engineering
- Strong understanding of SaaS GTM motions and demo workflows
- Technical fluency in Rippling's or comparable HRIS/Payroll/IT platforms
- Proficient with Jira, Slack, and data/reporting tools (e.g., Looker, Tableau)
- Excellent communication, project management, and cross-functional collaboration skills
- Creative problem solver with an eye for detail and demo storytelling
- Strong commitment to fostering a diverse and inclusive work environment
