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Demo Environment Operations Manager

Gem - United States - Hybrid

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Salary: USD 163,000 - 223,000 / annual

Wiz is a fast-growing cloud security platform trusted by over 65% of the Fortune 100. The company is now powered by Google and uses AI-driven threat intelligence to help organizations secure cloud and AI applications across code, cloud, and runtime environments. As Demo Environment Operations Manager, you will lead a team of Demo Engineers and balance people management with hands-on technical work. This is a true working manager role where you'll directly contribute to engineering while overseeing team operations. Key responsibilities include: - Directly manage, mentor, and evaluate the Demo Engineer team - Monitor team bandwidth, assign work, and ensure engineers have necessary tools and support - Develop best practices and standards for demo environment creation and maintenance - Track operational metrics (ticket volume, fulfillment times, request types) to identify optimization opportunities - Partner with Product teams to define the demo roadmap and evaluate technical feasibility - Collaborate with Product Engineering, Sales Engineering, Product Marketing, and Executive Leadership on critical demonstrations - Actively resolve demo requests alongside the team, handling senior engineering responsibilities - Design, build, script, and configure demo environments, sample datasets, and cross-product integrations - Lead escalations and work with cross-functional teams as needed You'll need 3+ years leading technical teams or managing technical operations (ideally in Sales Engineering, Technical Support, or DevOps), plus 5+ years hands-on experience with cloud platforms (AWS, GCP, Azure), API integrations, containerization (Docker, Kubernetes), and modern web stacks. Scripting experience (Python, Bash, JavaScript) is required. Experience leading cross-functional delivery teams for events, launches, or releases is essential. Preferred qualifications include proven ability to balance leadership with hands-on technical contribution, advanced Jira/Jira Service Management experience, commitment to team empowerment, strong composure during crunch periods, and exceptional communication across technical and executive stakeholders.

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