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Parloa is an enterprise-grade conversational AI platform that has powered over one billion customer interactions for global brands including Booking.com, HealthEquity, Allianz, SAP, and TUI. The company is backed by leading investors like General Catalyst, EQT Ventures, and Altimeter Capital, and is scaling to become the global category leader in agentic AI for customer experience.
As Deal Desk Manager, you will own the complete transaction lifecycle for Parloa's growing European business. This is a foundational role building the commercial infrastructure for European expansion, working cross-functionally with Sales, Legal, Finance, and Revenue Operations.
Key responsibilities include:
• Order Form Execution: Manage end-to-end order form processes, reviewing and executing new business and renewal agreements with accuracy, completeness, and policy compliance.
• Deal Structuring & Pricing: Partner with Account Executives and sales leadership to structure non-standard deals, apply pricing exceptions, and route approvals to appropriate stakeholders.
• CRM & Revenue Systems Stewardship: Serve as primary CRM steward, maintaining data accuracy across deal stages, line items, contract terms, and booking records. Identify and resolve data integrity issues across CRM, CPQ, billing, and ERP systems.
• Contract Review & Legal Coordination: Support German and English language contract review, flag inconsistencies, and coordinate with Legal on non-standard terms.
• Process & Documentation: Build scalable internal processes including approval workflows, deal checklists, exception tracking, and audit trails. Develop clean deal documentation, playbooks, templates, and escalation guides.
Required qualifications: 3–5 years in Deal Desk, Revenue Operations, Sales Operations, or related function at B2B SaaS company. Native German fluency with strong written and spoken English. Strong command of order form mechanics, pricing structures, payment schedules, and booking logic. Hands-on Salesforce or comparable CRM/CPQ experience with ability to query and audit deal data. Exceptional attention to detail. Experience using AI to streamline workflows.
