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Hightouch is hiring its first dedicated Deal Desk Lead—a hands-on senior individual contributor role to build the deal desk function from the ground up. You'll sit at the intersection of Sales, Legal, Finance, Accounting, Revenue Operations, and executive leadership, serving as the consultative clearinghouse for complex enterprise deals.
Day-to-day responsibilities include owning deal structuring, non-standard terms, discount and approval workflows, and quote accuracy. You'll be the single point of accountability for deal desk end-to-end, setting standards for turnaround time (measured in hours, not days) and training reps and managers on pricing, packaging, commercial standards, and negotiation strategy.
You'll shape how Hightouch prices across its diversifying platform by partnering directly with Co-CEOs and Product Managers on base + consumption pricing frameworks. This includes packaging, commit structures, overage and true-up mechanics, floors and guardrails, and order form design. You'll own the price book and discount guidance, maintaining list-price integrity while pressure-testing the model against real deals.
You'll build the quote-to-cash process and systems foundation, working with GTM Systems, Finance, Legal, and Accounting to evolve the path from quote to signature to invoice to revenue recognition. This includes owning CPQ, order form templates, approval matrices, and data hygiene for billing and reporting.
Additionally, you'll own the commercial mechanics of renewals and expansions—structuring amendments, co-terms, ramped commits, and early renewals to grow the install base cleanly. You'll connect dots across GTM and finance organizations, translating legal risk to sellers, deal reality to finance, and revenue mechanics to executives.
Hightouch has grown from 10 to 70+ account executives in under two years and is rolling out AI products with hybrid pricing models. This is real pricing design work, not administering a pre-set rate card. You'll report to the Head of Revenue Operations and be hands-on-keyboard from day one.
