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Factory is seeking a Deal Desk Lead to build out their GTM Strategy & Operations function from the ground up. This is a founding individual contributor role with potential to evolve into a people management position as the company scales.
You will own all systems, workflows, and day-to-day operations for quoting, pricing, deal terms approvals, custom deal structures, and deal bookings. Key responsibilities include designing and continuously improving quote-to-booking processes and tooling; serving as the primary business and technical owner for the Salesforce Revenue Cloud CPQ instance; maintaining the integrity of all bookings data in CRM/CPQ (Opportunities, Opportunity Products, Quotes, Quote Lines, Assets, Subscriptions); reviewing deals for booking readiness and resolving discrepancies; and ensuring approved commercial terms are accurately reflected across systems.
You will partner closely with Sales Leadership, Finance, and Legal to establish clear frameworks for pricing, deal terms review, approvals, and contract review. You'll guide the Sales team toward deal structures that increase velocity and maximize value, and explore novel ways to use Factory's automation capabilities to streamline processes.
Required qualifications include 5+ years in Deal Desk, Revenue Operations, Sales Operations, or related functions; strong hands-on experience administering Salesforce Revenue Cloud or comparable CPQ platforms; deep understanding of quote-to-booking processes including quoting, pricing, approvals, contracting, and booking; strong SaaS pricing and commercial terms knowledge; experience supporting complex enterprise SaaS deals; a technical mindset for building and improving systems and workflows; exceptional attention to detail; cross-functional collaboration experience; and strong AI fluency with practical instinct for leveraging AI to increase leverage.
This is a full-time, in-office position (5 days/week) based in San Francisco, walking distance to Caltrain.
