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Sitecore is seeking a Data Protection Operations Manager to support the operational delivery of its global data protection and privacy program. This role sits within the Legal team and reports directly to the Director of Data Protection. The successful candidate will oversee and improve the operational processes that support Sitecore's global data protection and privacy obligations, ensuring workflows are efficient, scalable, and audit-ready.
This is a core delivery function—not a legal advisory role—that ensures Sitecore's data protection program runs efficiently and supports legal, commercial, and strategic goals across the company.
Key responsibilities include:
- Managing Data Subject Requests (DSR) and Privacy Rights Requests (PRR): support intake, tracking, fulfillment, and documentation across relevant systems and teams
- Cross-functional coordination: work closely with Legal, Security, GRC, Product, Sales, HR, Marketing, and Procurement teams to coordinate compliance activities
- DPIA coordination: own the intake, triage, tracking, and timely completion of Data Protection Impact Assessments and related assessments; maintain clear records and drive follow-up with business teams
- Records and audit readiness: maintain the central repository for DPIAs, Records of Processing Activities (ROPAs), transfer assessments, training logs, and other operational documentation; ensure all records are accurate and audit-ready
- Data Protection Due Diligence support: prepare operational evidence for audits, RFP/RFI responses, customer reviews, and M&A due diligence; maintain approved responses and supporting evidence in Loopio or equivalent knowledge library
- AI governance support: support operational workflows for AI governance, including intake, tracking, and maintenance of audit-ready documentation
- Tooling and workflow support: assist with data protection operations tooling (e.g., Microsoft Priva) and support repeatable workflows across training and evidence systems (e.g., Navax, Docebo, Vanta) to improve tracking, automation, and audit readiness
- Training and awareness: support the creation, scheduling, and tracking of internal data protection training, including reporting and completion tracking in corporate training platforms
- DPO and governance support: work with the DPO and external DPO-as-a-Service provider to coordinate intake, tracking, and documentation of regulatory-facing tasks
Sitecore is a leading provider of agentic digital experience software, trusted by global leaders such as American Express, Porsche, Starbucks, and L'Oréal. The company brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day.
REQUIREMENTS:
- Minimum five years' experience in data protection, privacy operations, or compliance program management, ideally within a SaaS or cloud-based environment
- Organized, detail-oriented mindset comfortable using privacy and compliance tools to support scalable workflows
- Clear communication skills to work with both technical and non-technical colleagues
PREFERRED QUALIFICATIONS:
- Certifications: CIPM, CIPT, or CIPPE strongly preferred
- Experience supporting AI governance workflows, ideally in SaaS or marketing technology environments
- Experience preparing documentation for audits, RFPs, or due diligence
