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Middesk is building data and intelligence infrastructure for business verification and compliance. The company serves over 700 banks and fintechs, has verified more than 7 million companies, and supports 50,000+ companies in formation, registration, and compliance management. Backed by Sequoia Capital, Accel, and Insight Partners, Middesk is on the Forbes Fintech 50 and Best Startup Employers lists.
In this role, you will become an expert in the data powering Middesk's products and the operational infrastructure supporting them. You'll design, operate, and streamline high-volume fulfillment workflows that deliver successful client outcomes. Key responsibilities include automating recurring operational work to run without manual intervention, building dashboards and analyses to measure data and fulfillment process performance, and identifying the largest improvement opportunities. You'll work cross-functionally with Engineering, Sales, Product, and Customer Experience to launch new products and improve existing processes. You'll also partner with Finance to identify operational inefficiencies and propose solutions that balance financial and operational costs against benefits.
This is a systems and process role focused on scaling internal operations infrastructure gracefully while maintaining product quality and performance. You'll take concepts from idea to reality as new products and procedures emerge, working in a fast-paced, high-impact environment.
REQUIREMENTS:
- At least two years of experience in consulting, finance, strategy, or business operations
- Demonstrated ability to design, scale, and maintain high-volume processes with a focus on software-driven systems
- Experience using data to find insights, drive action, and solve problems; strong preference for SQL knowledge and dashboard-building skills
- Ability to use operational expertise to advise Product and Engineering teams on turning processes into internal and external products
NICE TO HAVES:
- Experience at a B2B SaaS startup or financial services company
- Exposure to vendor management or leading outsourced teams
- Experience with unit-cost tracking for operational and fulfillment processes
- Experience automating manual work with scripting, workflow tools, or AI-assisted tooling
