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Salary: USD 320,000 - 405,000 / annual
Anthropic is seeking a Data Center Global Repairs Program Lead to define and manage the end-to-end hardware repair program across its growing fleet of data centers. You will be accountable for repair turnaround time and compute returned to service across every site, covering server, GPU/accelerator, network, and optics break-fix, RMA and reverse logistics with OEMs and ODMs, and spares and repair inventory management.
Key responsibilities include:
- Define global repair strategy including repair SLAs, prioritization rules, escalation paths, and reporting methods, driving standardization across all sites
- Own repair turnaround time and repair backlog across the fleet using Anthropic-owned ticket and telemetry dashboards
- Author and improve procedures for triage, break-fix, return-to-service validation, and train site operations partners on execution
- Manage RMA and reverse logistics programs with OEMs, ODMs, and depot repair vendors, including warranty claims, return cycle times, and failure analysis feedback
- Set spares pool sizing and stocking levels by site and part in coordination with supply chain and asset management
- Analyze failure patterns across sites to identify root causes and drive corrective actions with hardware engineering, suppliers, and site operations owners
- Lead operating cadence with vendor and site leads, including weekly repair reviews, scorecards, and business reviews
- Communicate repair constraints, risks, and fleet availability impact to engineering and leadership
As a subject matter expert in hardware operations, you will develop scalable repair processes and quality targets, set standards that site operations partners and repair vendors execute against, and turn failure trends into fixes driven upstream with engineering and equipment partners.
Anthropic's mission is to create reliable, interpretable, and steerable AI systems. The company is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. Anthropic is headquartered in San Francisco and is a public benefit corporation.
REQUIREMENTS:
- 8+ years of experience in data center operations as a manager, technical lead, or related role, including accountability for production availability
- Proven track record running break-fix programs at large scale across multiple sites
- Experience managing vendors, OEMs, or contract workforces to measurable outcomes: SLAs, operational reviews, and corrective action
- Hands-on technical depth in server, network, and rack-level hardware, sufficient to independently verify repair quality and audit vendor claims
- Experience building or substantially improving operational processes
- Comfort working with ticket, telemetry, and inventory data to drive decisions
- Bachelor's degree in relevant domain or equivalent practical experience
BONUS QUALIFICATIONS:
- Experience with GPU/accelerator or high-density liquid-cooled infrastructure, including tray, cold plate, and manifold-level repair
- Experience managing RMA and warranty programs with hyperscale OEMs/ODMs, including failure analysis and supplier quality engagement
- Experience with spares planning, reverse logistics, or depot repair at data center scale
- Experience delivering repair outcomes inside partner-operated or colocation sites where on-the-floor operations are staffed via third parties
- Familiarity with optics and high-speed interconnect failures
