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Port is an Agentic SDLC Platform that helps engineering teams build, govern, and operate the software development lifecycle with AI agents. Following a $100M Series C funding round, the company is in a growth and expansion phase.
You will join the Customer Experience team as CX Operations & Programs Manager, reporting directly to the Head of CX Programs. This is a strategic, hands-on role with end-to-end ownership across three core pillars:
1. Executive Strategy & Alignment: Partner with GTM leadership to translate executive priorities into operational roadmaps, manage team operating cadences, and drive cross-functional programs that align with company strategy.
2. Scaled Program Design & Execution: Lead the end-to-end development and implementation of scalable customer programs for the Digital Success segment, including automated onboarding nurtures and early health/risk detection triggers that improve customer outcomes at scale.
3. CS Infrastructure & CRM Administration: Directly configure and maintain HubSpot CS workflows, custom properties, project objects, and view structures. You'll streamline daily CS execution and create seamless workflows for customer-facing teams.
Additional responsibilities include:
- Data Architecture & Customer 360: Partner with Data Analytics and Engineering teams to drive normalization and data hygiene across Snowflake (data warehouse) and HubSpot (CRM) to ensure accurate Customer 360 visibility.
- Cross-Functional Automation: Collaborate with GTM Engineering and IT to spec, deploy, and maintain key workflow integrations (such as n8n or Zapier automations).
- Process Optimization & Triage: Evaluate incoming cross-functional operational requests from CS leadership, building clear business trade-off frameworks to balance immediate triage needs with long-term infrastructure scalability.
- Reporting & Analytics: Build and maintain operational dashboards in Looker or Tableau to provide leadership with clear visibility into program ROI, account engagement, and retention performance.
This role is ideal for someone who is equally comfortable with strategic program design and hands-on technical execution in CRM platforms and data infrastructure.
