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Stampli is hiring an execution-focused CX Manager to own the ERP integration domain and serve as a senior problem solver for complex customer issues. This is a hands-on role requiring deep expertise in ERP implementations, P2P workflows, ERP integrations, and AI-enabled operations—not a traditional relationship-management position.
Key Responsibilities:
- Investigate and resolve complex customer issues related to Stampli's integration with customer ERP systems, diagnosing root causes across configuration, workflow, master data, permissions, integration logic, and product behavior
- Own the full ERP integration domain, including customer issues, bugs, and enhancement requests
- Design functional solutions for ERP-related customer problems and work closely with Engineering to deliver fixes and improvements
- Partner with Product to ensure ERP integration changes do not negatively impact other Stampli modules, workflows, or product behavior
- Translate customer needs and ERP system behavior into clear, actionable technical requirements
- Leverage AI daily to support analysis, escalation management, investigation, summarization, and customer communication
- Serve as 3rd-level support owner for ERP-related escalations
- Collaborate with distributed teams in Israel and the US
Required Qualifications:
- Hands-on ERP implementation experience (SAP, Oracle, NetSuite, or similar)
- Strong understanding of finance and procure-to-pay (P2P) processes
- Ability to diagnose ERP system behavior in real customer environments
- Comfort using AI tools daily and designing AI-enabled workflows
- Problem-solving mindset with focus on execution and resolution
- Technical acumen without requiring deep software engineering background
This role reports to the Director of Customer Experience and is ideal for someone who thrives in technical customer-facing environments and enjoys solving complex integration challenges.
