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voize is an AI-powered platform that helps frontline healthcare workers (caregivers, nurses) reclaim time by automating digital workflows and documentation tasks. Backed by $50M Series A funding (Balderton Capital, HV Capital, Y Combinator), the company serves 2,000+ facilities with 200,000+ active users.
As Customer Training Manager, you will lead the onboarding and product activation strategy for voize's healthcare clients. Your core responsibilities include:
• Design and deliver Train the Trainer programs, equipping voize coaches at client facilities to cascade training to larger groups of caregivers (10–15 per session).
• Facilitate engaging, hands-on training sessions that help users quickly adopt the AI companion and optimize their documentation workflows.
• Conduct onsite visits to facilities with low adoption, providing real-time support and re-engagement.
• Collaborate with Support, Product, and Customer Success teams to identify onboarding friction points and iterate on training content.
• Monitor adoption metrics and training effectiveness; continuously refine materials based on feedback.
• Travel 2–3 times per week to customer sites across Germany (ideally based in Berlin, Munich, Cologne, or Frankfurt).
You will work in a fast-growing, mission-driven startup culture with flexible hybrid arrangements, 30 vacation days, stock options, and a collaborative team environment. The role requires fluent German (C2) and strong English, plus proven experience in Train the Trainer programs, ideally in healthcare or caregiving sectors. A passion for technology adoption and empowering others to embrace change is essential.
