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Higharc is a VC-backed startup ($175M+ raised) transforming how new homes are designed and built. The company was founded in 2018 and is remote-first, with a founding team that previously shipped products at Autodesk, Electronic Arts, Nike, and Apple.
As Customer Training Lead, you will own Higharc's interactive customer training across virtual and in-person formats, reporting to the Director of Training and Support. You'll be the primary face of training for customers, delivering hands-on sessions at builder offices and running virtual walkthroughs for distributed teams. This is a high-touch, customer-facing role that sits close to the customer relationship.
Key responsibilities include:
- Deliver in-person training at customer facilities across the continental US (up to 50% travel)
- Lead engaging virtual training sessions for remote customers
- Identify training needs and customize materials for individual customers in collaboration with the Training Content Lead
- Stay current with Product, Customer Success, and Implementation teams to ensure training reflects the latest platform capabilities
- Monitor customer progress during sessions, adjust delivery in real time, and provide follow-up guidance
- Gather feedback after every session and continuously refine your training approach
You'll work closely with the Training Content Lead, Product, Customer Success, and Implementation teams to ensure training materials and delivery reflect the actual platform state. The role requires reading the room, adjusting when something isn't landing, and following up to ensure learning sticks.
Required qualifications:
- 4+ years of direct customer training experience for highly technical enterprise software (modeling or BIM software experience is a strong plus)
- High emotional intelligence and strong communication skills (interpersonal, written, verbal)
- Proven experience delivering both in-person and virtual training in classroom-style settings
- Comfort with up to 50% travel to US customer locations
- Strong ability to customize training materials for different customers and audiences
- Adaptable, resourceful approach with genuine passion for helping others learn
- Proactive, detail-oriented problem-solving
A plus: familiarity with AI tools to streamline content creation and enhance training materials.
Higharc offers competitive salaries with significant equity, comprehensive medical/dental/vision coverage, flexible PTO, meaningful parental leave, short/long-term disability, 401K, and a home office stipend.
