SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Apollo.io, a leading go-to-market platform trusted by over 500,000 companies globally, is seeking a Product Advocate to join its customer support team in Metro Manila. The company is a fast-growing SaaS unicorn ($1.6B valuation) backed by Sequoia Capital and Bain Capital Ventures, providing sales and marketing teams with verified contact data for 210+ million B2B contacts and tools to engage prospects at scale.
In this hybrid role, you will deliver exceptional customer experiences by leveraging deep product expertise and strong communication skills. You'll handle customer inquiries across digital and voice channels using Apollo's CRM, troubleshoot and resolve technical and product issues, and escalate complex problems effectively. Key responsibilities include staying current with product changes and new features, validating workflows with peers, identifying patterns in customer feedback to inform internal product discussions, and ensuring customers understand key features aligned with their business goals. You'll consistently meet SLAs and key performance metrics including resolution time and customer satisfaction (CSAT).
Apollo is an AI-native company with a culture of continuous improvement. The team values extreme ownership, moving with focus and urgency, and learning voraciously. You'll have autonomy to own your role, make real impact, and collaborate across departments. The company encourages bold ideas and courageous action, with resources and support to drive your career growth.
REQUIREMENTS:
- Minimum 2 years proven experience in entry-level tech customer support or technical support roles (note: candidates with data science or engineering degrees may be considered even without the full 2-year requirement)
- Strong problem-solving skills with ability to troubleshoot and resolve complex customer issues
- Ability to adapt to change and remain flexible in dynamic environments
- Excellent English communication skills, both written and verbal, with empathetic approach
- Proficiency with support tools including live chat and ticketing systems; understanding of metrics like resolution time, CSAT, and ticket volume trends
- Demonstrated ability to manage time effectively and adhere to SLAs
- Proficiency in tailoring technical explanations for non-technical audiences
- Full English fluency required; must be a resident of Metro Manila, Philippines
PREFERRED QUALIFICATIONS:
- Background in SaaS or technology-focused roles
- Experience analyzing customer feedback to inform product or process improvements
- Familiarity with tools like Jira, Salesforce, and REST API integrations
- Strong foundational knowledge of integration and filtering systems
- Basic programming knowledge
