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Pliant is a European fintech specializing in B2B payment solutions with a modular, API-first platform serving over 4,000 businesses globally. As a licensed e-money institution, they issue credit cards across 30+ countries and partner with financial software platforms, ERP providers, and banks.
This role is a technical escalation specialist within the Customer Support organization, focused on accounting integrations and complex payment configurations. You will serve as the subject matter expert for accounting systems (DATEV, Xero, NetSuite) and backend payment setups, acting as the detective when APIs fail or ERP mappings break.
Key responsibilities include:
- Lead the entire customer implementation lifecycle for accounting integrations, from initial setup and configuration through coordination with customer finance teams and ERP partners
- Design and implement scalable onboarding processes, operational playbooks, and support ownership models
- Develop deep expertise in accounting exports, ERP workflows, CSV customization, and mapping logic
- Manage complex manual backend configurations for largest clients, including card network setups (Visa VCF, Lodge Card dashboards)
- Act as internal mentor, building playbooks and documentation so Tier 2 support can handle basic integration questions independently
- Partner closely with Product, Engineering, Solutions Engineering, Customer Success, and Sales to streamline operations and turn recurring issues into product capabilities
You will combine technical problem-solving with operational excellence, translating complex accounting and payment workflows into clear processes. The role bridges customer needs with internal product development, ensuring accounting integrations are reliable, scalable, and integrated seamlessly into customer workflows.
Success is measured by streamlined operations, faster onboarding, improved customer experience, increased operational efficiency, and higher reliability of accounting exports and integrations.
