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Rippling is a unified HR, IT, and Finance platform that consolidates workforce systems—payroll, expenses, benefits, IT management—into a single operating system. The company has raised $1.4B+ from top-tier investors (Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, Bedrock) and is headquartered in San Francisco.
This role leads Rippling's support function for the Payroll Integrations product area. You will own complex payroll integration issues end-to-end, from initial customer intake through resolution, ensuring clear, accurate, and timely support delivery. You serve as the technical single point of contact (SPOC), subject matter expert, and escalation authority for all payroll integration questions across the Support team.
Key responsibilities include: developing deep product knowledge of payroll integrations, roadmap priorities, and technical constraints to represent Support effectively in conversations with Product and Engineering; partnering with Engineering on JIRA tickets by providing high-quality issue context, customer impact, reproduction details, business priority, edge cases, and expected behavior; contributing to internal product enhancement discussions based on customer feedback and support patterns; and helping the broader Support team resolve escalated issues.
You will work with a world-class Support team committed to helping customers realize Rippling's full potential. The role requires someone who can tackle complex technical challenges, communicate across functions, and drive continuous improvement in customer outcomes. This is an opportunity to shape how a fast-growing SaaS platform supports its customers at scale.
