SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Coder is seeking a Customer Support Engineer to join its team in Poland. You will work closely with Product and Customer Success teams to deliver technical support and drive customer satisfaction for Coder's AI development infrastructure platform.
In this role, you will reproduce and debug customer issues using test environments and tools, communicate tactfully with customers to gather information and provide diagnostic and resolution steps, and solve incoming technical support requests including high-severity urgent cases. You will identify and communicate product usage trends, bugs, and feature requests to internal teams. You'll guide and mentor new team members on processes and procedures, collaborate with Enterprise Account Managers to lead customer debugging calls, and document all customer activity in accordance with security standards.
You will help build out the support function by contributing to product documentation, customer knowledge base, and best practices guides. You'll continuously improve processes and tools in collaboration with the team and participate in periodic on-call rotation for production-down issues.
Coder is the leading platform for AI development infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. The company provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance.
REQUIREMENTS:
- 3+ years of customer support engineering experience (or comparable customer-facing technical role), preferably for mission-critical software
- 3+ years supporting enterprise-sized companies
- 2+ years diagnosing production network connectivity and performance issues
- Excellent problem solving, analytical and troubleshooting skills
- Clear and effective communication, both verbal and written
- Experience with Terraform
- Experience with major cloud platforms, distributed systems, microservices architecture, and containerization (e.g., Kubernetes)
- Experience with scripting tools to automate reproduction environments (e.g., Bash, Python, Ruby)
- Ability to read complex code for troubleshooting
- Experience with GitHub
- Experience with REST APIs and command line tools
- Well-organized with excellent work ethics, attention to detail, and ability to learn new technologies quickly
- Experience working in a startup environment
BONUS EXPERIENCE:
- DevOps Engineering, Software Engineering, and/or System Administration experience
- Software-defined networking experience (e.g., Tailscale)
- Experience supporting engineering teams and associated tooling
