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VAST Data is seeking a Customer Support Engineer to join its rapidly expanding infrastructure team supporting the AI revolution. As a technical expert on the VAST platform, you will be a core member of the "Flight Crew" supporting enterprise customers post-sale.
Key responsibilities include responding to customer technical issues (both reactive and proactive), diagnosing problems, and resolving them hands-on or escalating to engineering with detailed context. You will be involved in developing, testing, and deploying solutions for strategically important use cases including file protocols, machine learning, object storage, and high-performance computing—both at customer sites and in the lab.
You will work directly with customers and cross-functional teams: consulting with pre-sales on technical sales activities, supporting Professional Services with onsite field work, and collaborating with engineering to solve complex technical problems. Daily responsibilities include managing technical operations, performing field services (installations, upgrades, break-fix, expansions), submitting and tracking feature requests and bugs, and advocating for customer priorities with internal teams.
Success in this role requires a customer-first mindset, strong technical troubleshooting skills, excellent communication, and the ability to balance KPIs and SLAs with customer satisfaction. You will identify continuous improvement opportunities to ensure full adoption and usage of VAST products, and guide account teams on technical status and activities.
