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VAST Data is seeking a Customer Support Engineer to join its growing technical support team in Austin. As a member of the "Flight Crew," you will serve as a technical expert for enterprise customers deploying VAST's AI-era data platform infrastructure.
Key responsibilities include responding to customer technical issues with hands-on troubleshooting, diagnosing problems, and escalating to engineering teams with detailed context when needed. You will handle both reactive support and proactive technical operations, working directly with customers to resolve issues to full closure. Field service activities include installations, upgrades, break-fix work, and system expansions at customer sites and in the lab.
You will collaborate across multiple functions: consulting with pre-sales teams on technical sales activities, supporting Professional Services with onsite field work, and partnering with engineering teams on complex technical problems. Responsibilities also include managing feature requests and bug reports, advocating for customer priorities with internal teams, and identifying opportunities for continuous improvement in product adoption and usage.
The role requires strong technical troubleshooting skills, excellent communication, and a customer-first mindset. You will balance meeting KPIs and SLAs while ensuring customer satisfaction. Experience with file protocols, object storage, high-performance computing, and machine learning environments is valuable. This is an opportunity to work at a fast-growing infrastructure company at the center of the AI revolution.
