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OneTrust is seeking a Customer Support Analyst to join its Professional Services team in Bengaluru. The role involves providing technical support and troubleshooting for OneTrust's AI-Ready Governance Platform, which helps organizations manage responsible data use and AI governance.
Key responsibilities include:
- Managing a varied workload of Level 2/3 support cases independently, keeping customers regularly updated on progress
- Troubleshooting complex customer issues and collaborating with Product teams to identify root causes and deliver solutions
- Building deep platform knowledge through training, office hours, and continuous learning
- Developing privacy industry expertise, including obtaining and maintaining CIPP/E or CIPM certifications
- Contributing to the support community by creating knowledge articles and driving process improvements
- Communicating complex technical information clearly via phone, video, and email
Required qualifications:
- Bachelor's degree or equivalent, or 1–5 years of relevant customer support experience
- Technical skills such as HTML, CSS, JavaScript, React, APIs, and integrations (or demonstrated ability to learn these)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Experience troubleshooting complex web-based software
- Working knowledge of development processes, operating systems, and programming languages
- Willingness to work flexible shifts including evenings and weekends
Preferred qualifications include privacy industry experience, CIPP/E or CIPM certification, multilingual abilities (French, German, Spanish, Portuguese), and familiarity with IAB TCF 2.0 framework.
OneTrust operates an office-first culture with expectations of three days per week in office for most roles, though specific flexibility may apply depending on position scope.
