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Entyre is seeking a Customer Administrative Specialist to manage day-to-day administrative operations for their family intake and onboarding process. In this role, you will ensure families receive seamless service by maintaining accurate records in the CRM system, streamlining workflows, and processing administrative tasks with excellence.
Key responsibilities include: maintaining and updating family information in the CRM system with accuracy; organizing and overseeing customer onboarding, renewals, and follow-up schedules to ensure timely service delivery; generating and analyzing reports on customer engagement, satisfaction, and retention metrics to inform team strategies; creating and maintaining clear documentation for customer success workflows, FAQs, and support resources; managing family requests, escalations, and follow-ups with prompt resolution; identifying opportunities to improve customer success operations and proposing efficient solutions; and collaborating closely with sales, clinical, and product teams to ensure seamless communication and process alignment.
Required qualifications include strong organizational and multitasking skills with excellent attention to detail; experience in administrative support, customer success, or operations roles; ability to create and manage reports, dashboards, and performance metrics; excellent written and verbal communication skills; a proactive approach to problem-solving and process improvement; familiarity with customer service principles; and the ability to manage multiple tasks and priorities while being self-motivated. Bilingual fluency in Spanish and English is a plus, as is familiarity with MassHealth programs.
The company offers comprehensive benefits including 401(k), health, life, dental, and vision insurance; comprehensive PTO with 11 paid holidays plus additional paid time off and sick leave; and employee perks including spending discounts, financial coaching, and pet insurance discounts. The role is based in Boston, Massachusetts.
