SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Intellistack is a no-code productivity platform that helps organizations automate workflows, collect information, generate documents, capture eSignatures, and streamline data-driven processes without coding. The company serves thousands of organizations globally and is powered by AI-assisted tools.
As a Customer Support Specialist, Tier 1, you will be part of the first line of support, handling customer inquiries via email, chat, and scheduled phone/video calls. You'll deliver exceptional support while learning Intellistack's products deeply. The role is hybrid, based in the Krakow office.
Key responsibilities include:
- Serving as a primary point of contact for incoming support requests across multiple channels
- Using internal documentation, AI-assisted tools, and knowledge resources to investigate and resolve issues efficiently
- Creating and maintaining written and video documentation and support resources
- Meeting or exceeding customer support performance metrics and service expectations
- Communicating customer feedback, friction points, and emerging trends across the organization
- Collaborating cross-functionally with Sales, Product, and Customer Success teams
- Advocating for customers and contributing to proactive support solutions
- Continuously learning new technologies, workflows, and support best practices
You should have 1–2 years of customer support or service experience, preferably in SaaS. Strong communication, problem-solving, and interpersonal skills are essential. You're comfortable with modern software tools and AI-assisted technologies, adaptable to changing priorities, and willing to work holidays and late shifts as needed.
Bonus qualifications include experience with Salesforce, Zendesk, HubSpot, APIs, webhooks, SSO, AI-assisted tools, basic web development knowledge, knowledge base management, or CRM/document management platforms.
